4 Hours Elevated Response Guarantee
 We guarantee that we will resolve all issues which include software, hardware of the virtual private servers within 2 hours and support tickets within 6 hours. The response time depends on technician workloads.
* Most tickets are resolved within 4 hours time and hardware is replaced within 90 minutes.
99.9% SLA Uptime Guarantee
 ElevatedServers believes in its infrastructure stability thus
without doubt offers 99.9% server uptime guarantee. This will ensure
whatever business you are running on our servers, they will be
running up safe without problems.
On top of guaranteeing our uptime, we streatch our effort by
offering SLA credit for any downtime which caused our uptime lower
than what we guaranteed. To take on this offer, you must meet the
below requirements:
- Your account must be in good standing
- You need to submit a service interruption ticket prior to
requesting SLA credit
- All SLA credit request must be submitted via our billing
department helpdesk
- All SLA credit requests must be submitted within 7 days of the
reported downtime.
- All SLA credit requests must contain a ticket # of the service
interruption
- A. 99.1% - 99.8% = 2.5% Refund (Account Credit)
- B. 98% - 99% = 5% Refund (Account Credit)
- C. 95% - 97.9% = 12.5% Refund (Account Credit)
- D. 90% - 94.9% = 25% Refund (Account Credit)
- E. 80% - 89% = 50% Refund (Account Credit)
- F. 79% or Below will result in 100% Refund (Account Credit)
* Network outages are determined by the data-center and by the
technicians staff of ElevatedServers. If we find that it was an
issue due to the network or power we will issue a refund as followed
above.
** We have our own third party monitoring system which we will
use in case of SLA credits request. We will not accept any of your
own third party monitoring services.
30 Money Back Guarantee
 ElevatedServers offers its customers a 30 days unconditional money
back guarantee. Within 30 days of registering you may request a
refund if you paid by credit card or PayPal. If you open a PayPal
dispute we will be unable to process a refund until the dispute is
closed, failure to close the dispute will result in no refund. This
guarantee does not apply for non-use, misuse or abuse. This
guarantee will not cover Domain Name, SSL Certificates, Paid
Administrative Tasks, Account Upgrades & Add-ons.
Refunds are given at the discretion of ElevatedServers are never
owed to the client requesting a refund. No refunds will be given if
a client paid by Checks (Certified, Cashiers or Personal), Money
Orders, Bank Transfers or western union payments. No refunds will be
given if a client subscribe to any services offered by
ElevatedServers using a promo code.
After the 30 days a refund may be given as a prorated basis only and
only at the discretion of ElevatedServers.
24/7 Support Technicians Availability
 ElevatedServers provides 24/7 support technicians availability
through our Elevated Client HelpDesk. Our experience staff will
always be online in shifts handling support issues. Please note that
our LiveChat is strictly for Pre-Sales issues.
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99.9% 
30 Days 
